 |
Strong Adaptation and Persuasion skills are required
no matter what your role. In some situations we are the boss, in
others we are the direct report, a peer. a teammate or just a good
friend. All these roles require the effective communications skills of adaptation and
persuasion. |
The COMStar Effective Communications Skills Set gives you the tools in each of these skill areas to
modify your behavior, when you choose to, so that you can more positively
impact your interactions with others.
Effective Communications Skills Details
Adaptation Skills
 |
Problem
Solving: Many of the mis-communications issues result from
people not focusing on the real problem. They get stuck in
"victim behavior" and don't ever get to solving problems
and taking action. These skills teach you:
* The problem solving process we all go through when C.R.A.P.
happens
* The "Ableness Question" that move people from
Ventilating to Problem Solving
* How to get the 4Ws to insure action really happens.
* How to improve moral in the group and reduce the whining,
moaning and groaning that wastes time and demoralizes people.
|
|
Changing
Messages: How many times have you met someone and knew
immediately that you were going to have difficulty communicating
with them. Their communication style was different from yours.
These skills include: |
* Knowing the four Social Styles and how to work with each one for
performance improvement
* Knowing how to improve meetings and e-mails to give each style the
information that they need.
* Being able to develop a fully functional team that builds on each
team members "style strength".
|
Building
Trust: Trust is important for everyone you interact with, from
customers to team members, to bosses and direct reports. We all have
an internal "Trust Meter". If people trust us they will
work better with and for us. Trust can be built but it is a very
fragile thing. One wrong move can empty your trust account in a
heartbeat. The skills in this section teach you: |
* How to build trust with each person
* What the four core dimensions of trust are.
* How to preserve trust with the right type of questions
Persuasion Skills
|
Clarifying
Messages: One of the major contributors to workplace conflict is
that people don't say yes or no clearly. They put up "smoke
screens". They say yes but don't follow through. It's worse
when they say no and we don't have any options that will change the
know to a yes. These skills will give you: |
* Insight into people avoid commitment
* Tools to cut through the smoke screens and get clear yeses and
no's.
*Ten options that you can use to change no's into yeses.
|
Effective
Confrontation: Wouldn't it be great if everyone did just what
was expected without us having to ask? Well they don't. We have to
ask for what we need and we need to know how to do it without
feeling guilty for asking or how to ask with out creating conflict.
These skills provide: |
* Formats for asking for specific behavior that motivates people to
take action.
* Ways for you to up the level of control of the confrontation
process.
* Key success considerations in planning the difficult confrontations.
|
Positive
Feedback: It usually doesn't work because most people don't know
how to give it. We've learned to spot the hidden negatives and just
blow it off. When done right it can be a powerful tool to get people
to perform. This section shows you: |
* How to give feedback that gets results.
* Ways to get individual performance improvement
|
